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Contact support

Questions about a swap? Email us and we'll help. Your order keeps moving while you wait: swaps run on their own.

Support email
[email protected]
Write an email

When we reply

We aim to reply within 24 hours. An order number in your email helps us answer faster.

Stay safe. We will never ask for your recovery phrase, wallet keys or passwords, and we never ask you to send extra coins to fix a swap. If someone does, it isn't us.

What to put in your email

  • Your order numberIt looks like BC-48213-7KQ2. You'll find it at the top of your order page.
  • The coin and network you sentFor example, USDT on Tron (TRC-20).
  • The transaction linkThe transaction hash or block explorer link, if you have one.
  • What went wrongA sentence or two is enough.

Faster answers